Call Center

Smart and cost-effective business process outsourcing solutions for companies worldwide

Our Call Center services include:

Smart & cost-effective customer service and lead generation business solutions

  • Direct Marketing Programs
  • Insurance Claim Documentation
  • Outbound Lead Generation
  • Prospect and Lead Generation
  • Market Research
  • Customer Care Services
  • Collections
  • Scheduling
  • Welcome Calls
  • Survey Taking
  • Order Taking
  • Appointment Setting

How we assist our clients?

Global Strategic furthers those inherent values through thorough interviewing and training process. We invest in our agents because we believe that a company is only as good as its employees. Global Strategic provides training to improve accent, call center etiquette, sales skills and client specific business knowledge.

Global Strategic maintains a state of the art call center facility with the latest technology and fully staffed with competent personnel, offering 24-7 support to our clients. All calls are handled promptly and professionally, consistent with the high standards your company deserves.

Schedule a business strategy session today

Not sure where to begin? No problem! Many of our clients have started with us the same way. Outsourcing does not need to be intimidating or a big hassle. Our Account Management team will happily guide you by analyzing your business processes, determining which are suitable for outsourcing, and then putting a plan forward on how to solve your business needs

Discover the GLOBAL Advantage

We deliver custom outsourcing solutions to fit your business needs.

Since 2006, Global Strategic has been working with companies large, small, and everything in between to develop customized outsourcing solutions and solve their business needs. Our strategy is simple: listen to our clients, assess which tasks can be outsourced from their workload, develop an outsourcing plan, and deliver consistent results with top notch customer service along the way.

Some of the benefits to outsourcing are:

  • Cost savings
  • Less burden on your HR, Recruitment, Training, and Legal teams
  • Productivity improvements
  • Business continuity planning, overflow, and backup
  • Improved hours of coverage
  • Difficulty hiring in your locale
  • Access to a broader range of skills

Global Strategic has a highly experienced Management team who will be with you every step of the way from pre-sales to implementation and continuing through your day to day operations. Our staff are thoroughly screened to meet strict qualifications requirements and trained specifically on the tasks for your business. Our ISO certification is focused on information security & integrity.  Protecting your data and providing you with peace of mind is paramount at Global.  You can rest easy knowing that your even though your work is being completed from across the Globe, it’s being handled with the utmost attention and adherence to strict International security standards.  Attentive Management, competent staff, and rigorous data security are paramount to the way we do business and serve our clients.

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Jonathan Kunkle Executive Director Covius
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Trent Ratliff
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Mike Prewett
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Dewayne Amos
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Amanda Hardesty Render
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Cathy Davies
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Theresa Mull
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Bryan Jenkins

The Global experience has exceeded our expectations

“Covius performed an exhaustive search for an offshore partner and issued an RFP to more than six firms in various countries. Global was selected for a few critical reasons, namely (1) strong English speaking resources; (2) the Global Manila location was near to a number of our client’s offshore presence, and (3) Global’s investment in procuring an ISO 27001:2013 certification. Additionally, we sought a partner where Covius’s outsource relationship would be meaningful to our partner. The Global experience has exceeded our expectations and has not deviated from how the proposed engagement was portrayed to us in the diligence process!”

Global Strategic's VA staff is well trained

We manage 750 doors in Atlanta GA. Although my maintenance manager was getting overwhelmed I did not want to hire another person for what is already a crowded office. David Lightfritz introduced me to the Global Strategic way of doing business. We were able to get full time VA that documented all her work for a fraction of the cost of in office personnel. Global Strategic'c VA staff is trained in property management work flow and likely and already using the software you use now. I would highly recommend checking them out as a alternative to hiring more in office personnel.

Working with Global

Working with Global allowed me the ability to only pay for the work I needed done.

Our efficiency has skyrocketed

Our efficiency has skyrocketed as leveraging Global has, in effect, enabled us to process 24 hours a day.

I have used a virtual assistant

I have used a virtual assistant for the last 12 months and my business has skyrocketed! There is no way I could have done this without the help of Global Strategic.

We are saving a lot in labor costs

We are saving a lot in labor costs since we started working with Global Strategic.

Compass Property Management Group

I love their service. I've outsource a lot of my task to Global Solutions and my business is running smoother than ever. I have less ranker in the office, less complaining and less whining. No drama, no benefits to pay, no time off and best of all.. I'm spending a lot less than I was using local labor. I wish I'd done it soonest.

AHI Properties

We're going on our second year with Global and setting up our third VA with them now. We find their VA's well trained and found it easy to hook them into our workflow system. Global adjusts easily to our changing needs and give us great service.