How to Do Customer Service Outsourcing the Right Way

In 2020, customer service is going to be a crucial aspect of every business. We all know it is important, but this year will highlight how big the role customer experience plays in today’s dynamic market. If you’re not convinced, then these numbers will help you understand better: Top research and market insights company, Gartner,[…]

How Virtual Assistant Software Can Help Manage Your Team

If you’re a busy business owner or entrepreneur, working with a virtual assistant is a cost-effective way to manage your tasks and free up your valuable time so you can focus on your core business strategy. However, handling a virtual team or employee requires a working strategy to maximize the most of out this business[…]

How to Choose Your Property Management Outsourcing Partner

Handling a property management business is no small feat. Even if you work with property managers, there are still many aspects of the business you need to deal with. Processing tenancy applications, answering phone calls, and managing your CRM are just some of the time-consuming tasks that property managers have to handle everyday.   In[…]

Key Points to Consider in Back Office Outsourcing

Back office functions, such as accounting, data entry, human resources, payroll, and customer service provide businesses with an underlying support structure behind most client-facing tasks. For startups and small businesses, back office work may seem manageable, but as the organization scales up, back office can become one of the biggest challenges every business has to[…]

7 Common Fears That Prevent Business Owners from Embracing Outsourcing

We’ve talked about the benefits of hiring a virtual assistant before (link to previous article about benefits of outsourcing) and how outsourcing has become a major trend in the global market for the past few years. However, there are still businesses who are on the fence regarding outsourcing. Either they can’t decide whether this strategy[…]

Top 5 Mistakes To Watch Out For When You Hire a Virtual Assistant

Outsourcing has become a very popular trend, especially because of globalization and the increasing demand for quality services. Are you already leveraging outsourcing to boost your business or are you on the fence, waiting for opportunities to scale your business? If you are not already outsourcing, your competitors likely are- giving them a financial and[…]

In-House vs Outsourced Property Management

Commercial property management has become increasingly popular as the demand for commercial real estate grows. Urban development and modernization attracts new businesses, jobs and opportunities- pushing the demand for space over the last few years and making commercial property management a burgeoning industry. The question is not whether or not this industry will grow- it’s[…]

GDPR and Information Security: What Every Business Owner Should Know

May 25, 2018 will go down in history as one of the most important days for information security with the implementation of the European Union’s (EU) General Data Protection Regulation (GDPR) legislation. What is GDPR? It is a global law that manages how personal data of customers must be handled by businesses. However, the law[…]

Happiness at Work: What Do Happy Employees Mean For Your Business?

“To win in the marketplace you must first win in the workplace.” – Doug Conant This means having a happy, satisfied and motivated workforce is one key to a successful business. A highly engaged workforce could spell the difference between a company that achieves its goals and one that fails to grow. The more engaged[…]

Are You Ready to File Your 2018 Tax Return?

Tax season is here. With the signing of the Tax Cuts and Jobs Act (TCJA) of 2017, some businesses are still in the dark and do not know how to maximize their tax benefits. Here is an overview of what the new tax law means for businesses in the US. Lower tax rates. Under the[…]