Frequently Asked Questions
How do you ensure data integrity and security?
We find that typically a customer’s number one concern is data security and integrity as it relates to proprietary and personal information. We perform our task as if we were a remote employee within the US. Accessing the company’s own systems and as such all the data exchanges are housed within their internal servers and are compliant with our customers own internal IT security. Additionally, all of our employees are prohibited to enter the work area with any personal property further ensuring that data does not leave the premises. They are subject to screening when they leave the office each night.
How will we be perceived if we outsource?
Customer’s second concern is off-shore perception in the marketplace. Their clients may have issue or concern with the process. Given the points referenced earlier we are merely an extension of our customer’s internal work force and are governed by all the same IT security as if we were in the US. Furthermore the price differential of US to Philippine work force allows our customer the opportunity to deliver a more cost effective solution to their customer so that both companies may financially benefit in these tough economic times. Often times the money saved by utilizing this initiative is reallocated elsewhere, be it increased marketing, or technology investments or ancillary service offerings. Thus creating more opportunities for work within the U.S.
How do I know if I should be looking at outsourcing?
If your business is experiencing large volume swings, then utilizing an offshore partner provides you the flexibility to move with the highs and lows of industry trends. It is much easier and more cost effective to increase and reduce staff off-shore than it is in our customers US based operation.
Furthermore you should review your business model. Daily, repeatable, data entry, typing, or ordering tasks, are time consuming and ultimately costly tasks. With some planning and structure we can streamline those tasks and utilize a more cost effective solution for your company providing a lift to your bottom line and an increased efficiency of your key staff.
What Industries benefit most from outsourcing?
All industry verticals are looking to reduce overhead in an effort to meet cash flow demands and maintain the same level of productivity and more importantly quality. Almost every company has tasks that are repetitive and keystroke intensive. As such almost any company big or small can realize some benefit from outsourcing. There are several service models offered to meet any business need.
What benefits have organizations derived from this approach?
Flexibility and cost – Dollars can now be used for capital improvements, marketing, and internal staff to help US operation with process that cannot be off shored.
What must organizations do to make this work and avoid doing to prevent problems?
Invest in the process – Training, system upgrade. We always say you can’t build a solid house without first investing in some solid architectural plans. Analyze your business process, determine what makes sense to outsource, and what you are comfortable outsourcing, then call us in to assess with you the best course of action.
What is the time difference in the Philippines, and do you work during our office hours:
The Philippines is 12 hours ahead of EST. Depending on the business needs you want to address working first shift overseas can provide a time to market advantage. For example, legal process work can be assigned on Monday at 5:00PM EST and the work will begin being performed at 8:00PM EST and will be completed before the next business day EST. In this instance working 1st shift overseas is to the advantage of the client.
For VA’s, Network Ops, Social Media advisors etc, working the hours of the client is necessary and we run a 24/7 operation in the Philippines so we are able to meet any hours our clients will require.